Introduction

Intellectualization is one of the main development trends of the hotel industry in the future. The use of intelligent technology can bring different benefits to the hotel. To cooperate with the development orientation of the SAR Government to build a world tourism and leisure center, the CTT launches the "Macao Smart Hotel Award", the aim is to award the hotels which enhance their business efficiency and optimize the customer experiences through comprehensive communication networks and advanced electronic professional solutions. This will increase the industry's emphasis on and participation in the development of intellectualization, and promote its intelligent management to meet customer needs.